Product Solutions Manager-Payments-Vice President
Company: Mortgage Ledger
Location: Palo Alto
Posted on: May 8, 2024
Job Description:
Be a leader in solutioning, collaborate closely with the Sales
teams to deliver tailor-made product solutions that meet clients'
needs. Leverage your problem-solving skills to thrive in a
fast-paced environment and drive customer-centric strategies. As a
Product Solutions Manager at JPMorgan Payments-Acquiring Payments
Rails organization, you are an integral part of a team that defines
and configures complex solutions for key client relationships and
prospect opportunities in partnership with Sales. You are
responsible for acting as the voice of the customer by
understanding their needs and communicating feedback to the Product
teams. -As a Product Solutions Manager within the Acquiring
Payments Rails organization at JPMorgan Payments, you play a
crucial role in a team that designs and sets up intricate solutions
for significant client relationships and potential opportunities in
collaboration with Sales. Your responsibilities include
representing the customer's perspective by comprehending their
requirements and conveying their feedback to the Product teams.Job
responsibilities
- Leads solutioning and the adoption of existing and upcoming
client-facing products and capabilities while defining and
configuring optimal solutions that address clients' needs and
objectives; Possess a strong understanding of Payments
Infrastructure and connectivity methods including API's and
SDKs
- Serves as a subject matter expert on a defined set of products
and capabilities with a deep understanding of our clients' needs
and current industry trends; Offering technical and product related
assistance to Business Development Executives and Relationship
Managers in pursuit of new clients and/or in support of expansion
opportunities with existing clients; either on the phone or
in-person sales presentations.
- Supports Sales in pricing, pipeline planning, account planning,
and upskilling the team on product knowledge by collaborating on
training and collateral materials
- Engages with client teams to better understand pain points and
refine solutions while regularly communicating critical client
feedback to Product teams to inform the strategic product
roadmap
- Be a key member of a JPM account team with deep involvement in
defining the customer strategy; Identify and close new complex
opportunities, and accelerate solution adoption. -
- Work to deeply understand the customer's business objectives,
and then design and apply JPM's solutions to their challenges.
Develop and articulate the end to end customer transformation
journey and create future roadmaps and architectures with deep 3rd
party integrations.
- Conduct business analysis and background research on customers,
industries, and competitors; Possess a high level of familiarity
with Merchant Services Retail and Card not Present products and
services as well as a general familiarity with those provided by
others in the market
- Lead strategy engagements with users to align to business
priorities, design solutions and secure the technical win by
performing in-depth customer discovery, evangelizing the proposed
solutions through executive briefings, readouts, presentations and
solution demos. -
- Serves as a subject matter expert on a defined set of products
and capabilities with a deep understanding of our clients' needs
and current industry trends
- Supports Sales in pricing, pipeline planning, account planning,
and upskilling the team on product knowledge by collaborating on
training and collateral materials; Participate in sales
forecasting, quarterly business reviews and account/territory
planning to strategically and tactically align for success.
- Expand JPM's footprint within existing accounts to new global
markets and business units by introducing new capabilities and
local payment methods; Act as the "Voice of the Customer" to bring
insights, trends and opportunities to the leadership, product and
engineering teams from the forefront and prioritized for delivery.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in
problem-solving across multiple teams and a cluster of
products
- Extensive experience working in a sales cycle and engaging with
clients on a regular basis
- Experience -modifying preconfigured solutions to meet complex
problems
- Demonstrated prior experience working in a highly matrixed and
complex organization
- Executive engagement skills and presence, with an ability to
establish strong relationships with key decision makers and build
credibility at all level; Effective group-facilitation skills and
confidence in proposing and leading customer meetings to gain
strategic footing and pursue opportunities.
- Thorough understanding of the software development lifecycle
and API architecture; -Experience with technical, product, and
financial concepts is required. Must possess the ability to perform
in depth analysis, explain complex system configurations, recommend
viable solutions, and discuss integration to audiences with varying
degrees of knowledge; Knowledge of the payments industry and
information processing ecosystems is a must
- Outstanding spoken and written communication skills,
presentation skills, and confident in explaining complex concepts
to both technical and non-technical audiences.
- Ability to learn JPMorgan's solutions such as payments, billing
and subscriptions, omnichannel and more; Ability to understand how
a wide variety of applications such as ERP, CRM, Billing, Tax and
legacy systems interact with each other in an enterprise technology
ecosystem. -
- Strong organizational and time management skills and the
ability to juggle competing priorities while working with multiple
strategic opportunities and customers
- Ability to travel to client engagements on a regular basis, up
to 50% may be required at times.Preferred qualifications,
capabilities, and skills
- Bachelor's degree in a business or technical field
- Familiarity with Salesforce.com is a plus; Strong solution
selling ability with preference on merchant acquiring and/or
payments more generally
- Experience as a customer facing, domain expert in the payments
space (PayPal, Stripe, Adyen), presenting and architecting
solutions for enterprise customers.
- Prior experience in driving global enterprise technical sales
for a top-tier enterprise applications -
- Experience in helping customers adopt and consume software in a
cloud model; Passionate about learning and actively seeks out
knowledge
- Ability to work independently and confidently to develop a path
forward with customers under ambiguous circumstances; Strategic and
creative thinker who can proactively identify challenges and
maintain a positive approach when facing difficult obstacles.;
Strong collaboration skills to work seamlessly with extended teams
to support our users.
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Keywords: Mortgage Ledger, Newark , Product Solutions Manager-Payments-Vice President, Executive , Palo Alto, California
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