AT&T Customer Service Representative

Company: New Business Firm- Hiring Now
Location: San Jose
Posted on: July 13, 2025

Job Description:

Be the Voice of Connection — Join Offshore Management as an AT&T Customer Service Representative and help deliver exceptional experiences to every customer! Offshore Management, Fremont's premier marketing and outreach agency and a proud AT&T partner, is seeking enthusiastic Customer Service Representatives to deliver exceptional support. We want problem-solvers who excel in dynamic settings and take pride in being the helpful, professional voice of America's leading telecommunications provider. As an AT&T Customer Service Representative, you'll be the friendly expert helping customers with wireless, internet, and TV services. You'll troubleshoot issues, explain features, and turn every call into a positive experience. Perfect for problem-solvers who love helping people and thrive in fast-paced environments. What You'll Be Doing as an AT&T Customer Service Representative Serve as the in-person point of contact for AT&T customers, providing support across various community locations Address inquiries related to wireless, internet, TV, billing, and technical issues with empathy and clarity Guide customers through troubleshooting steps or escalate complex concerns to specialized support teams Educate customers on AT&T products and services to help them maximize their subscriptions Process account updates, service changes, payments, and documentation with accuracy and efficiency Resolve complaints professionally, aiming for fair and timely outcomes that uphold customer satisfaction Maintain detailed and confidential records of all customer interactions using CRM tools Stay informed on AT&T offerings and strive to meet or exceed service quality and satisfaction goals

Keywords: New Business Firm- Hiring Now, Newark , AT&T Customer Service Representative, Customer Service & Call Center , San Jose, California