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Technical Writer / Content Developer

Company: Red Oak Technologies, Inc.
Location: Newark
Posted on: August 2, 2020

Job Description:

Local candidates preferred Red Oak Technology is seeking Technical WriterContent Developer for our client located in Fremont, CA for a Full TimeDirect hire position. Responsibilities Analyze, plan, develop and deliver technical documentation, video and web projects for a wide range of software applications Determine and deliver content format the most suitable for the target persona (document, video, web, etc.) Own the entire documentation pipeline, including planning, content design, writing, editing, testing, and deployment Translate SME information and product capabilities into clear, effective content that target personas can use with ease and delight Ensure clarity, consistency, and quality across all content deliverables and formats Collaborate with designers, developers, product managers, and key stakeholders to oversee the user experience from feature conception until launch Incorporate analytics and feedback into application content, interpret the collected feedback to optimize the product learning experience Clearly communicate conceptual ideas and design rationale Help improve processes, methods and tools for how content is created, delivered, and maintained. Work with remote and local teams to meet critical project milestones and deadlines Qualifications Bachelor's degree in English, Technical Communication, UX Writing, Computer Science, Information Design, or related field or equivalent experience. 8-10 years experiences documenting enterprise software products. Experience in instructional video creation using tools such as Camtasia and Captivate. Ability to write to a highly technical and specialized audience using industry concepts and terms. Experience in authoring topic-based help and single-sourcing. Direct experience with Madcap Flare is a plus. Experience using and documenting databases and related topics. Experience with HTML, CSS, JavaScript, or other Web technologies. Bonus PointsPlus skills Experience creating online tutorials using WalkMe or related tools a plus. Experience documenting APIs, use of Swagger, and knowledge in YAML a plus. Experience with Jira and Agile processes is a plus.SDL2017

Keywords: Red Oak Technologies, Inc., Newark , Technical Writer / Content Developer, Engineering , Newark, California

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