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Product Application Engineer

Company: Unigen
Location: Newark
Posted on: March 10, 2023

Job Description:

Job Title: Product Application Engineer

Job Summary:

Product Application Engineer provides engineering, technical and documentation support in product design, development and deployment. Reports to CTO located at Unigen HQ, Newark, CA.

Primary Job Responsibilities:

1. Provide technical customer support

  • Provide first-line customer support for design integration issues as well as any technical issues in production
  • Interface as necessary with all engineering teams to resolve customer issues
  • Update and maintain a weekly tracker summarizing all active customer technical support issues 2. Manage customer-facing communication for FA cases
    • Coordinate with customers, internal sales teams, and test engineering for FA process and customer-facing communication on FA cases
    • Update and maintain a weekly tracker summarizing all active FA cases 3. Create, manage and maintain customer-facing documentation
      • Write all datasheets for NVDIMM and Power GEM products
      • Write all firmware Specs for NVDIMM and Power GEM products
      • Write/edit all customer release notes for NVDIMM and Power GEM firmware
      • Write customer-facing white papers and app notes 4. Provide technical expertise, support, and advice to the assigned external standards bodies
        • Actively participate and provide technical expertise, support, and advice to the NVDIMM, ES, and CXL Task Groups
        • Report developments and technical summary of relevant JEDEC TG meetings to Unigen senior management to ensure product development aligns with ongoing standards efforts 5. Provide engineering support for the assigned products
          • Provide design support for new Power GEM designs (e.g., Tanzanite supercap module)
          • Provide design support for new DDR5 and CXL-based NVRAM technology
          • Provide design support for Mahogany (PCIe switch development board)
          • Provide test and data analysis support for NVMe drive performance Other duties and responsibilities related to Principal Engineer as assigned

            Required Education Experience:
            • Minimum Bachelor's degree in Electrical Engineering, Master's degree in Electrical Engineering preferred
            • Minimum 3 years of experience in failure analysis for NVDIMM and PowerGem products
            • Proven knowledge and experience in key tools and technology such as:
              • NVMe - SAS/SATA/NVMe/M.2/U.2
              • Compute Express Link (CXL) interface
              • JEDEC NVDIMM Firmware Specifications
              • JEDEC Energy Source firmware specification
                Salary Range: $135 - $165K / year

Keywords: Unigen, Newark , Product Application Engineer, Engineering , Newark, California

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