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Customer Success Program Director - Remote

Company: FreeWire Technologies
Location: Newark
Posted on: June 19, 2022

Job Description:

Job DescriptionAt FreeWire, we fundamentally change the way businesses and utilities electrify. We build battery-based energy storage systems that provide clean and quiet power anywhere it's needed, reducing the cost and accelerating deployment of electric vehicle charging infrastructure. FreeWire's solutions are evolving from providing ultrafast EV charging services to a full suite of energy services to accelerate sustainable electrification and provide resiliency to customers and a distributed power source to utilities. FreeWire has secured major strategic investors from Fortune 100 companies and serves leading corporate, utility, and retail customers. The feedback on the Boost Charger, FreeWire's DC fast charger, has been overwhelmingly positive as we electrify locations that would have been too expensive to power on using conventional charging solutions. Utilities are releasing RFPs with requests for battery backed solutions, their regulatory teams are including our technology as eligible for incentives, and they are seeking cost effective solutions as they electrify their fleets and provide utility owned charging solutions for the public. FreeWire has deployed battery-integrated chargers with Fortune 100 companies, commercial customers, fleets, retail locations, and gas stations. In addition to its partnership with bp pulse, FreeWire and ampm, a bp subsidiary and convenience store chain with over 1,000 locations, have already deployed multiple public charging stations in the U.S. FreeWire's regulatory affairs and policy team keeps customers up to date on federal, state, and utility incentive opportunities, which in some cases cover up to 80% of the cost of the charging station, and the company recently announced that the Boost Charger is Buy America compliant. Learn more at and follow us @FreeWireTech.PROGRAM DIRECTOROakland, CAFreeWire is the leading provider of battery integrated fast chargers. Its fast charger product line is called the Boost Charger and was purpose-built for the retail market, specifically gas stations. FreeWire's product design enables fast deployment, relocation, lower overall installation and energy costs, customized branding and retail integration with loyalty programs and charging networks. FireWire provides a variety of configuration options and several support services such as site assessment, incentive capture, and installation management. The product enables a retail entity to own and operate a charging network and market to drivers as well as capture data all under one branded network or loyalty program umbrella. FreeWire's product can be extended to franchisees with several options for configuration and branding, and ownership. FreeWire is in the process of developing financing options that would provide options for lease for purchasers. In this role you would be responsible for the following activities:

  • Develop full service and ala carte EV network offering for retail segment
  • Develop service pricing for each component
  • Propose and implement process flow
  • Identify subcontractors /partners and manage their execution to program guidelines
  • Develop program documents
  • Work with product to test/build finance offer
  • Manage/negotiate partner relationships
  • Hire implementation personnel
  • Develop reporting and performance metrics
  • Negotiate offering with key retailers
  • Assist in developing marketing coordination with retailer Your experience and qualifications include:
    • Track record of influencing VP Level counterparts at Fortune 100 companies
    • Extremely detail and process oriented
    • Strong management experience across multi-function organizations
    • Negotiation and vendor management
    • Understanding of construction process
    • Experience with utility interaction and interconnection procedures
    • Financial acumen and ability to design and articulate financing options
    • Appreciation and awareness of product develop and marketing processes
    • High EQ and customer service focus
    • Success in rolling out new products FreeWire offers competitive benefits, including:
      • Health, Dental & Vision Insurance
      • Short- & Long-Term Disability Insurance
      • Life Insurance
      • Unlimited PTO
      • Dog Friendly At FreeWire Technologies, we offer fair and equal opportunities to all our candidates and team members regardless of race, color, religion, sex, pregnancy, sexual identity, national origin, citizenship, marital status, disability status, parental status protected veteran status, or any other characteristics protected by law. FreeWire Technologies believes in hiring individuals only based on their qualifications and experiences that meet our business requirements to fill the positions. this is a remote position

Keywords: FreeWire Technologies, Newark , Customer Success Program Director - Remote, Executive , Newark, California

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