Sr. Director of Service

Company: Lucid Motors
Location: Newark
Posted on: January 20, 2023

Job Description:

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.Lucid is seeking a leader to establish and manage all aspects of a world-class service program for the Lucid Air and beyond. The Lucid service model combines the functions traditionally shared between a manufacturer and dealerships into one team, directly managed by Lucid to provide a comprehensive luxury service experience.The ideal candidate will have a well-rounded background that allows them to understand all aspects of servicing vehicles and pleasing customers on a national level, while also understanding the details of managing day-to-day activities in the field. -The Role:Build upon the existing vision for providing world-class service and continue building and managing the teams and processes to provide a comprehensive service solution beginning with the first vehicle delivered.Introduce continuous efficiency and customer experience enhancements.Set the tone for the team through actions and attitude. Be the embodiment of Lucid Service.Work closely with Sales to ensure a top-quality customer experience from first interaction through the complete ownership experience. This includes customer hand-off activities, care center management, and smooth escalation paths.Mobile service is a key element in the Lucid service strategy. Be responsible for defining a successful mobile program, from vehicle selection and scheduling, to defining policies for when to use mobile and what charges might apply.Work with vehicle engineering team to understand and enhance field serviceability, with a primary goal of avoiding intrusive service and a secondary goal of delivering hassle-free and efficient service.Develop and maintain systems to enable management of all service programs, including field service management, parts tracking, and collision center management.Source and manage a high-quality network of certified collision centers that delivers to the same quality standards of an in-house Lucid team.Create a curriculum and procedures for initial and ongoing training of a global service team.Lead the technical documentation team as they document service procedures, create owners' manuals, and other service-related documents.Establish, monitor, and adjust policies related to servicing vehicles, including when and how to move cars for customers, coverage areas and variations on policy, and goodwill.Work with Quality, Compliance, and Legal around procedures for reporting mandatory information, as well as frequency and severity of repair activities.Establish external partnerships as needed to deliver intended results.You Bring:Ten years in vehicle service-related positions, with experience in corporate service procedures and field service management on a national or international level.AS or BS in mechanical technology or graduate from an automotive vocational schoolExceptional written and verbal communication skillsAbility to thrive in a fast-paced, unpredictable environment Adept at project management and cross-functional collaborationSalary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. - - - - - - - California (Bay Area) - $223,000-$319,000Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. -(Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.Notice regarding COVID-19 protocols -At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. -Newark, CA /Retail - Service Programs /Full-Time/ On-site

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