Front Desk Supervisor - Newark Residence Inn

Company: Remington
Location: Newark
Posted on: May 24, 2023

Job Description:

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
  
  Location Description
  
  35466 Dumbarton Ct, Newark, California 94560-1100
  
  Set out on your Silicon Valley adventure with a stay at the Residence Inn Newark Silicon Valley. Enjoy our perfect location, ideally situated between San Jose, Oakland and San Francisco, and suitable for long-term business stays and weekend getaways alike.
  
  Requirements
  
  What we are looking for
  
  
  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Keywords: Remington, Newark , Front Desk Supervisor - Newark Residence Inn, Hospitality & Tourism , Newark, California