Web UX Researcher
Company: eTeam Inc.
Location: Newark
Posted on: June 19, 2022
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Job Description:
The Web UX Researcher is responsible for designing and
delivering highly impactful & robust research practices and the
generation of insights that guide the creation and optimization of
highly compelling, useful, and engaging web experiences. This role
sits within the Marketing Strategy & Analytics team and
collaborates with peers to inform overall site development and
optimization, establish best practices, develop operational
processes, and help to advocate for users' needs across the
business.
Your Contribution:
In this role, you will:
Collaborate with designers, web development, and business groups to
identify research roadmap activities to support product and site
experience releases and future concepts for exploration
Plan and conduct research using the online platform, including
project scoping, developing test flow, moderation (as required),
data analysis, reporting, and team communication
Experience in both generative and evaluative user research using
qualitative and quantitative methods (e.,g., one-on-one interviews,
user testing, surveys, diary studies)
Define, screen, and schedule research participants for in-person
(once we are all back in the office) and virtual usability
testing.
Provide clear, compelling, and actionable insights and
recommendations to the web design team to improve experiences at
all stages of the design process, including early wireframe,
prototype, and live websites
Serve as the voice of the user, advocating for their needs and
expectations to the wider team
Contribute to a set of shared artifacts such as Personas, Journey
Maps, Metrics, and Research processes, which serve the broader
team
Understand Design thinking and apply appropriate techniques to
develop approaches and recommendations that improve our digital
experiences.
With the help of your manager and product leadership, effectively
prioritize your research efforts across stage groups. Align with
Product teams while considering impact, the goals of your stage
groups, the broader product vision, and company objectives.
For consideration, you must bring the following minimum skills and
experience to our team:
4+ years of UX Research experience guiding design teams on
usability best practices based on proven industry research and
standards
Experience with one of the top user testing platforms or equivalent
experience
Experience in researching and testing products and transactional
experiences in an ongoing and rapid release cycle
Experience developing research goals for product usability
Experience working on consumer and B2B digital properties
Keywords: eTeam Inc., Newark , Web UX Researcher, IT / Software / Systems , Newark, California
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