IT Field Service Technician

Company: Lucid Motors
Location: Newark
Posted on: August 6, 2022

Job Description:

Job Description At Lucid, we don---t just welcome diversity - we celebrate it Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Notice regarding COVID-19 protocols At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details. Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team. To all recruitment agencies : Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design --- where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we---re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. We are currently seeking a IT Field Services Technician. This position requires a candidate with previous experience in this position. As the successful candidate, you will be responsible for supporting IT projects in retail development. Candidates should be excellent problem solvers and organizers that have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment. Our ideal candidate exhibits a can-do attitude and approaches their work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. The Role: Collaborate with cross functional teams to research new designs and cutting-edge technologies to solve complex business problems. Effectively communicate the status of all projects across the department, highlighting issues or conflicts between teams to stakeholders and management. Create and publish a weekly summary that outlines the state of projects across the department. Provide onsite and offsite IT support to Lucid---s network of Sales, Service and Deliveries office locations as needed. Respond to customer requests and issues in a timely manner with a positive attitude and commitment to customer satisfaction. Monitor and address issues with remote systems, networks, telephony, etc. Implement and troubleshoot wired and wireless networks. Proactively identify customer, or site issues and address in advance of service disruptions. Identify and recommend process and product improvements. Consistently document IT processes and improvements as they---re implemented. Be available and responsive to customer calls, email, and tickets 24 x 7 x 365. Approximately 20% domestic and international travel required Qualifications: 2 years of project support experience working on international projects. Experience in supporting remote Retail, Service, Delivery or Business Office sites as part of an overall larger enterprise organization including network, wireless, AV, build. Knowledge of structured cabling and construction design and planning process. Experience with procurement, vendor management, and RFP process. Experience with the following: Aruba, Meraki, HP, Jira, Confluence, VNC, IR Touchscreens, PowerShell. Expert level in the support of Win 10 / Windows Server 2012 and all Apple based products including notebooks, servers, workstations, iPad---s, iPhones, etc. This includes the image creation, and support via LAN/WAN. Must be able to calmly interact with customers with customers a ---can-do--- attitude, and to establish and maintain effective relationships with peers. Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation. Ability to travel quickly and frequently (30-50%) as needed sites located worldwide. Education: BA/BS in Computer Science, Business, or equivalent experience.

Keywords: Lucid Motors, Newark , IT Field Service Technician, IT / Software / Systems , Newark, California