Field Service Engineer HW- Sioux Falls, SD
Company: Varian Medical Systems, Inc.
Location: Palo Alto
Posted on: April 18, 2024
Job Description:
Together, we can beat cancer.At Varian, a Siemens Healthineers
Company, we bring together the world's best talent to realize our
vision of a world without fear of cancer. Together, we work
passionately to develop and deliver easy-to-use, efficient oncology
solutions.We are part of an incredible community of scientists,
clinicians, developers, researchers, professionals, and skilled
specialists pushing the boundaries of what's possible, to improve
people's lives around the world. We embrace a culture of
inclusivity in which the power and potential of every individual
can be unleashed. We spark ideas that lead to positive impact and
continued success.If you want to be part of this important mission,
we want to hear from you.The Field Service Representative (FSR) is
the primary contact for Varian Medical Systems (VMS) customer
service and repair needs ensuring that our customers' equipment
operates efficiently at all times. The Hardware FSR is responsible
for troubleshooting, repairing, installing, upgrading and
performing preventative maintenance on all designated VMS equipment
according to instructions and company guidelines. Each FSR operates
in a designated field service territory and represents VMS. This
requires a high level of professional communication with their
team, customers, management, sales, and other technical
support.
- Troubleshoot, diagnose, and repair all designated VMS equipment
within an assigned service territory, including preventative
maintenance, installations, and upgrades per VMS guidelines.
- Manage time and maintain a schedule to include preventative
maintenance, installations, and upgrades as well as incoming
customer calls demonstrating the ability to assess and prioritize
the urgency of customer requests and follow-through to
completion.
- Understand and recognize the need to escalate incidents when
necessary and/or request additional assistance from more tenured
representatives.
- Examine difficult customer issues, diagnose, and resolve the
issues, and meet established FSR levels.
- Maintain effective territory management and expense control
which includes timely completion and submission of field service
and expense reports along with management of consignment and other
required documentation according to VMS procedures.
- Develop and maintain strong customer relationships using strong
written, verbal, and interpersonal communication skills.Minimum
Required Skills and Knowledge:
- Frequent use and application of technical documentation,
standards, principles, concepts, and techniques in the field.
- Uses acquired job skills and company policies to complete
assigned tasks.
- Sound knowledge of and professional experience with electronic
and electro-mechanical engineering, testing equipment used for
verification/checkout and calibration of electronic equipment.
- Sound knowledge of and professional technical experience with
micro-computers/PC based systems
- Sound computer usage and debugging skills. Ability to identify
and repair routine software and delivery system network
problems.
- Identify and resolve simple imaging system defects.
- Performs routine maintenance, including major STBs.
- Proficient at diagnosing and solving moderately complex
mechanical problems, including simple vacuum leaks.
- Able to perform vacuum system gun replacements and target
replacements. Achieve certification status for C3 products.
- Meets all Vendor Credentialing requirements necessary to gain
VMS client site access, unless prohibited by law. These
requirements vary by client and may include but are not limited to:
Proof of valid identification (photo, driver's license, SSN)
Criminal background checks Drug screens Immunizations (Hep B, MMR,
Varicella, Influenza, Tetanus) Annual TB testing Healthcare
trainings.
- Minimum: HS Degree or Equivalent Preferred: Associate degree,
technical /vocational training or military experience with
electronics and 2 - 5 years of related experienceOther Desired
Skills and Knowledge:
- Able to handle difficult customer situations including
troubleshooting while the customer is observing.
- Is assigned as primary support for machine accounts for which
certification has been completed.
- Be able to understand and utilize the escalation process to Sr
FSR, Management, NTS, PSE, Applications Required Certifications and
Training: Has completed all required VMS training classes for C3
products Has completed VMS HW Level II and Imaging Level II
certification testing.
- Experience Level with Business Tools: Familiar with business
tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with HCM (e.g., Workday) or equivalent ERP product and
productivity software desired.Position must have full access to
Varian client sites to perform the essential functions of this
position. Many clients require Varian employees and representatives
to meet certain Vendor Credentialing requirements before they will
be allowed to have access to their sites. Unless prohibited by law,
position must meet all Vendor Credentialing requirements necessary
to have full client access and must continue to meet those
requirements during the course of employment in this position.
These requirements vary by client and may include, but are not
limited to: Proof of valid identification (photo, driver's license,
SSN) Criminal background checks Drug screens Immunizations
(COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB
testing Healthcare trainingFighting cancer calls for big ideas.We
envision a world without fear of cancer. Achieving this vision
takes dedication and commitment from all of us, every single day.
That's why we celebrate and value the distinctly beautiful and
intersectional identities of each of our employees. We are a mirror
of our patient-base, which allows us to innovate. Big ideas come
from everywhere, and the best ideas are fostered by our unique
individual experiences. At Varian, we encourage you to bring your
whole self to work and believe your bold and authentic perspective
will help to power more victories over
cancer.#TogetherWeFightPrivacy StatementEqual Employment
Opportunity StatementVarian is an Equal Opportunity and Affirmative
Action Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment
without regard to their race, color, creed, religion, national
origin, citizenship status, ancestry, sex, age, physical or mental
disability unrelated to ability, marital status, family
responsibilities, pregnancy, genetic information, sexual
orientation, gender expression, gender identity, transgender, sex
stereotyping, order of protection status, protected veteran or
military status, or an unfavorable discharge from military service,
and other categories protected by federal, state or local law.EEO
is the LawApplicants and employees are protected under Federal law
from discrimination. To learn more, Click here.Pay Transparency
Non-Discrimination ProvisionVarian follows Executive Order 11246,
including the Pay Transparency Nondiscrimination Provision. To
learn more,Click here.The base pay range for this position isMin
$52,300 - Max $89,000The pay wage range shown is based on the job
posting's primary location. Actual compensation packages are based
on a wide array of factors, including but not limited to skill set,
experience, certifications, and location.
Keywords: Varian Medical Systems, Inc., Newark , Field Service Engineer HW- Sioux Falls, SD, IT / Software / Systems , Palo Alto, California
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