Head of Sales Engineering

Company: eGain Corporation
Location: Cupertino
Posted on: January 13, 2026

Job Description:

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. The Opportunity Knowledge is the new data. And AI without trusted knowledge is just expensive guesswork. eGain is the global leader in AI-powered knowledge management for Global 2000 enterprises—and we’re not just riding the AI wave, we’re powering it. As businesses race to deploy AI automation, they’re discovering what we’ve known all along: trusted knowledge is the fuel that makes AI actually work. We need a Head of US Sales Engineering who can translate this market inflection point into revenue momentum. What You’ll Do You’ll build and lead a team of AI-savvy technical sellers who don’t just demo software—they architect transformation. Working lockstep with our Head of Sales and Head of Customer Success, you’ll land new logos and expand enterprise accounts by showing how eGain turns AI promises into business outcomes. Your team will showcase our complete knowledge automation story: • AI Knowledge Method (our proprietary approach) • AI Knowledge Hub (the platform that powers it all) • AI Agent (applications that deliver value fast) • Composer (the dev environment that makes it customizable) This isn’t vaporware. We’re Gartner’s top-rated solution, trusted by JPMC, Liberty Mutual, the IRS, and Florida Blue. Your job is to show the market why. What You’ll Bring • Sales engineering leadership experience in enterprise software (bonus if you’ve sold infrastructure, AI/ML platforms, or knowledge tech) • Fluency in AI concepts—you can speak confidently about LLMs, RAG, agents, and why knowledge architecture matters • Proven ability to hire and scale technical teams who can solution, demo, and close complex deals • Partnership skills—you know how to co-sell with account executives and customer success without stepping on toes • Executive presence—you can hold your own in the boardroom and translate technical complexity into business value • 10 years of B2B Enterprise SaaS experience

Keywords: eGain Corporation, Newark , Head of Sales Engineering, IT / Software / Systems , Cupertino, California