Director, Platform Engineering
Company: eGain Corporation
Location: Cupertino
Posted on: January 13, 2026
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Job Description:
eGain is the leader in AI knowledge management solutions for
enterprises. As organizations recognize the critical value of
trusted knowledge and content feeding AI systems, eGain provides
the single source of truth—explainable, reliable, and
maintainable—that serves as the repository for all enterprise
know-how including SOPs, policy documents, troubleshooting guides,
and product information. This foundation enables scalable and
effective AI automation of business operations, with customer
service as the primary point of ROI. Our solutions power leading
companies including JP Morgan, Liberty Mutual, Florida Blue, and
Bosch. The Opportunity Join us in reimagining knowledge management
as mission-critical infrastructure for the AI-powered enterprise.
We’re seeking talented, hungry, and bold leaders to shape the
future of how enterprises leverage AI and knowledge at scale.
Position Overview As Director of Platform Engineering, you will
architect and lead the development of the foundational
infrastructure that powers eGain’s AI knowledge management
platform. You’ll be responsible for building robust, scalable
systems that serve as the backbone for enterprise knowledge
operations, ensuring our platform can handle the demands of the
world’s most sophisticated organizations. Key Responsibilities •
Lead the design and evolution of eGain’s core platform
architecture, ensuring scalability, reliability, and performance at
enterprise scale • Drive the technical strategy for platform
services including data storage, compute infrastructure, security,
and multi-tenancy • Build and mentor a high-performing team of
platform engineers who are passionate about solving complex
technical challenges • Establish engineering excellence through
best practices in system design, code quality, testing, and
documentation • Partner with product leadership to translate
business requirements into scalable platform capabilities • Own the
technical roadmap for platform modernization, including
cloud-native architectures and infrastructure-as-code • Champion
developer productivity by creating internal tools, APIs, and
services that accelerate application development • Ensure platform
compliance with enterprise security, privacy, and regulatory
requirements What We’re Looking For • 10 years of software
engineering experience with 5 years in engineering leadership roles
• Master’s in Computer Science or a related field from a top-tier
US university • Deep expertise in distributed systems,
microservices architecture, and cloud platforms (AWS, Azure, or
GCP) • Proven track record of building and scaling platforms that
support mission-critical enterprise applications • Strong technical
foundation in modern platform technologies including containers,
orchestration (Kubernetes), and infrastructure automation •
Experience with data-intensive applications and managing platform
performance at scale • Excellent communication skills with ability
to articulate complex technical concepts to diverse audiences •
Demonstrated success in building and developing high-performing
engineering teams • Passion for engineering excellence and
continuous improvement Why eGain • Be at the forefront of AI and
knowledge management innovation • Work with enterprise customers
who depend on our platform for business-critical operations • Shape
the infrastructure that powers the AI-powered enterprise •
Collaborate with talented, mission-driven colleagues • Competitive
compensation and benefits
Keywords: eGain Corporation, Newark , Director, Platform Engineering, IT / Software / Systems , Cupertino, California
