Online Software Support Specialist
Company: eTrigue
Location: San Jose
Posted on: February 16, 2026
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Job Description:
Job Description Job Description We are seeking a sharp, tech
savvy, service oriented “Support Services Specialist” to work
onsite in our Silicon Valley site at eTrigue. www.etrigue.com The
qualified candidate will have demonstrated past excellence in
customer service, is comfortable in a teaching and training role,
and will have experience with, or be capable to grasp very quickly,
lead generation, email concepts, tracking, light html, search
engine marketing and SEO, and can create, coordinate, and execute
ongoing lead generation and online programs. This is a great
opportunity for a recent College Graduate, or person with some work
experience in a fast-paced environment. You work as part of a team,
reporting to the Manager, Customer Success. eTrigue is a private,
profitable company, and has been serving customers worldwide
including start-ups ramping first revenue to Fortune 500 companies.
We work in a really hot market: Marketing Automation - with
companies like salesforce.com, Marketo, Eloqua already going
public. Support Services responsibilities: Provide outstanding
customer service to future and existing clients and partners
Coordinate the setup and deployment of new client accounts Conduct
initial and ongoing training and support to clients and partners
Provide first level troubleshooting and support services for
clients Demonstrate a thorough knowledge of the eTrigue Platform
and standard practices Assist with list development and list
management Assume an active role in developing and enhancing
product features Clearly and effectively communicate status of
issues with clients and management, in writing and verbally
Contribute to a positive and cohesive team Requirements:
Technically inclined, digitally savvy Outstanding people/customer
service/phone skills Excellent written and verbal communication
skills A logic-minded approach to problem solving Familiarity with
WebEx or other online collaboration Thrive in a fast-paced,
constantly changing environment Excellent attention to detail;
highly organized Strong MS Excel, Word, PPT a must; light html a
bonus Qualifications: Work toward, or completed college degree -
ideally B.A. or B.S. degree in marketing, business, computer
science, web development, or related area 1 years in customer
service or related role Detail oriented Ability to work under
pressure Work independently and as part of several teams Develop
solutions, take direction from clients and internal staff Ability
to focus and maintain level head in busy environment Ambitious,
energetic, optimistic and sense of humor This is a full-time
position and comes with salary, benefits, healthcare, 401K, Profit
Sharing Plan and PTO. Offsite, temporary and service organizations
are not being considered for this position. Please apply online for
consideration with this job posting, or at www.etrigue.com/careers
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Keywords: eTrigue, Newark , Online Software Support Specialist, IT / Software / Systems , San Jose, California
