NewarkCARecruiter Since 2001
the smart solution for Newark jobs

Call Center Agent - Stanford Enterprise Contact Center

Company: PowerPersonnel
Location: Newark
Posted on: March 26, 2020

Job Description:

Would you like stability during these hard time while lending a helping hand to assist with the global crisis of COVID-19? Apply now to become a Call Center Agent at Stanford Enterprise Contact Center in Newark, CA! What's in It for You: A great cause Competitive pay Extension opportunity Prestigious hospital Great resume experience Weekly payroll Health benefits Referral bonus 24-hour accessibility Personalized service Qualifications: Education High School Diploma or GED equivalent Experience 1 year Knowledge Skills and Abilities Type 40 words per minute Excellent customer service skills Demonstrated knowledge of proper English grammar in speaking and writing Effectively listen to resolve patient's/customers inquiries Maintain respect and composure in stressful situations Navigate complex software tools and accurately input data Effectively document caller notes into the medical record Ability to adjust communication to fit the needs and level of understanding of the receiver Ability to apply business logic to resolve patient/customer issues while managing multiple priorities. Responsibilities: This position is a temporary role to help assist with the national crisis we are facing with encountering COVID19. You will be the first respondents to a world renown hospital at Stanford Health Care triage calls for patient and family members. There is potential that your assignment may extend, and potentially depending on your performance to join a team of dedicated health care workers. We hope that you bring compassion, a work ethic that is dedicated towards people in need, and understand you are part of a dynamic team helping to support ill patients by providing stellar customer service. The Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires. The functions performed by employees in this job family will vary by level or the area(s) to which assigned, but may include (and not be limited to) the following  Respond to a high-volume of incoming telephone calls and referrals Assist patients in registering and canceling appointments Accurately document and route calls to the proper department Identify urgent customer needs or operational issues, and escalate appropriately Maintain respect and composure when speaking with customers Efficiently navigate medical records and ensure patient information is up-to-date and accurately entered in the correct location Meet all regulatory and compliance standards Deliver high-level of customer service Follow documented protocols and guidelines Meet and exceed departmental quality assurance standards Use reference documents and online knowledge-base tools to clearly articulate accurate information regarding SHC services Adhere to work schedules including breaks and lunches Use functionality of the telephone system as required Other departmental duties as assigned About Power Personnel: Power Personnel is a leading Bay Area diversity health care staffing agency. Our company started and has continued for 25 years as a woman-owned and minority-owned company. We are proud to be an equal opportunity employer committed to creating a diverse workplace and inclusive culture. Our structured interview process is designed to eliminate bias and focus on key competencies in order to evaluate applicants based on their overall qualifications and skills. Every applicant receives consideration regardless of age, race, color, religion, gender identity or expression, disability, veteran status, or national origin. Our mission is to help our clients succeed by providing a talented workforce of diverse and highly-skilled healthcare professionals. Come join our engaged, creative, and innovative team! You will have the opportunity to work for clients such as Stanford Health Care, Kaiser Permanente, Dignity Health, El Camino Hospital, Valley Medical Center, various Skilled Nursing Facilities, and many more hospitals throughout the Bay Area. Apply Now! Refer and get a $125 bonus!*  *In order to get the bonus, the referred person must work at least 20 shifts. #medium

Keywords: PowerPersonnel, Newark , Call Center Agent - Stanford Enterprise Contact Center, Other , Newark, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Maintenance Mechanic I
Description: About us: Target is an iconic brand, a Fortune 50 company and one of America s leading retailers. Target Global Supply Chain and Logistics is evolving at an incredible pace. We are constantly reimagining (more...)
Company: Target
Location: Woodland
Posted on: 04/8/2020

Senior Software Engineer
Description: Join Hired and find your dream job as a Senior Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll (more...)
Company: Hired
Location: Watsonville
Posted on: 04/8/2020

Get New Roofing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Woodland
Posted on: 04/8/2020


Bid On Local Handyman Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Woodland
Posted on: 04/8/2020

Advisor Solution Architect
Description: Essential Job Functions Coordinates routine aspects of solution development and architecture and management processes. Interfaces with business developers, account managers, competency managers, and (more...)
Company: DXC Technology
Location: West Sacramento
Posted on: 04/8/2020

Field Property Claims Adjuster - Fairfield
Description: Advance your career at Liberty Mutual - A Fortune 100 Company Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives Are you (more...)
Company: Liberty Mutual Insurance
Location: San Ramon
Posted on: 04/8/2020

Product Strategy and Operations Lead
Description: As a Production and Operations Lead, you'll be embedded in YouTube Product Areas and are responsible for helping manage the day to day business cadence. You will oversee and communicate business performance, (more...)
Company: YouTube
Location: San Bruno
Posted on: 04/8/2020

Resource Triage Coordinator
Description: Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation. We honor and respect the donors and families we serve with compassionate care and inspire (more...)
Company: Donor Network West
Location: San Ramon
Posted on: 04/8/2020

Warehouser (Seasonal)
Description: Schedule: Part-Time Seasonal Amazon is hiring part-time entry-level roles. No experience required. As a Sortation Associate, you'll stay active during your work day in this fast-paced environment. Some (more...)
Company: Amazon
Location: San Ramon
Posted on: 04/8/2020

Courtesy Clerk (Temporary)
Description: OverviewOur courtesy clerks are the calm in the storm at Nugget Market. Be a part of a company that provides opportunities for professional growth in a fun atmosphere. Must have a flexible schedule and (more...)
Company: Nugget Market
Location: West Sacramento
Posted on: 04/8/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Newark RSS job feeds