Asset Protection / Loss Prevention Detective, Full Time: Newpark Mall
Company: Macy's
Location: Newark
Posted on: January 13, 2021
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Job Description:
Job DescriptionJob Overview: The Asset Protection Detective's
primary responsibility is to prevent the loss of company property
while maintaining a safe business environment. Support store's
efforts in providing the best customer service within a controlled
environment so as to ensure maximum sales at the highest profit
rate attainable. Under general supervision and established
procedures, the Asset Protection Detective detects and apprehends
shoplifters and dishonest employees. Macy's uses a scheduling plan
that allows our associates to participate in the creation of their
work schedules by managing availability and identifying
preferences. Additionally, during key events and peak selling
times, Macy's may offer additional shifts to our associates, which
they may pick up using the self-scheduling tool. Details on Macy's
schedule options are available during the interview process.
Essential Functions: * Respond to customer and associate incidents
to facilitate first aid and minimize company liability * Recover
stolen merchandise and apprehend shoplifters and other people who
commit fraud or other criminal acts against the company *
Investigate criminal violations against the person or property of
any customer or associate that is committed on company premises *
Prepare prompt and complete reports relative to all theft
incidents, merchandise recoveries, accident investigations, audits,
and other activities as assigned by the Asset Protection Manager *
Have knowledge of and maintain strict compliance with the law and
company policies concerning apprehensions, searches and seizures,
and the preservation of evidence * Promote shortage awareness and
theft deterrence among associates by conducting meetings and
participating in training events * Successfully complete all Asset
Protection training requirements including CPR and First Aid and
maintain personal certifications as required by law * Conduct
audits to ensure sales department compliance to merchandise
exposure standards and asset protection policies * Testify in court
concerning any case, criminal or civil, wherein the company is a
party of interest to which the Asset Protection Store Detective is
summoned * Works on special assignments, investigations, and
surveillance as directed by Store Asset Protection Manager *
Responds to alarm conditions at assigned store * Perform other
duties as necessary * Follow shortage programs and procedures *
Perform these functions in an efficient manner, as directed by the
Supervisor * Regular, dependable attendance and punctuality
Qualifications: Education/Experience: * High School Diploma or
equivalent. Some college is desirable. * Completion of Store
Detective Training program required upon assignment to position.
Communication Skills: * Excellent written and verbal communication
skills. * Ability to interpret instructional documents such as
safety rules, operating and maintenance instructions, and procedure
manuals. Mathematical Skills: * Basic math functions such as
addition, subtraction, multiplication, and division. * Able to use
a calculator. Reasoning Ability: * Self-starter, able to work
independently and as part of a team and must have good time
management skills. Physical Demands: * This position involves
constant moving and standing. * Involves standing for at least two
consecutive hours. * Involves lifting at least 30 lbs. * May
occasionally involve reaching, stooping, kneeling, crouching, and
climbing ladders. * May involve reaching above eye level. *
Involves close vision, color vision, depth perception, and focus
adjustment. Other Skills: * Must be able to operate cameras and
other surveillance equipment. * Ability to think and act clearly in
possible stressful and hostile situations. * Ability to collaborate
and function as a member of a team. * Must possess a strong sense
of urgency. * Should be comfortable with the use of computers and
frequent use of RF equipment. Work Hours: * Flexible with
scheduling and available to work retail hours, which may include
day, evening, weekends, and/or holidays. This job overview is not
all inclusive. In addition, Macy's, Inc. reserves the right to
amend this job overview at any time. Macy's is an Equal Opportunity
Employer, committed to a diverse and inclusive work environment.
Macy's, Inc. - including Macy's and Bloomingdale's - will consider
for employment qualified applicants with criminal convictions in a
manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9 .
Keywords: Macy's, Newark , Asset Protection / Loss Prevention Detective, Full Time: Newpark Mall, Other , Newark, California
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