Credit Representative

Company: WORLDPAC
Location: Newark
Posted on: April 10, 2021

Job Description:

Job DescriptionUnder direct supervision this position is responsible for the collections and resolution of the Company's open receivable balances.

• Collects open receivable balances while maintaining appropriate transaction/account notes.
• Resolves disputed and unapplied items on the customers' accounts.
• Works with internal and external customer to clear open accounts receivable balances.
• Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt.
• Maintains close communication with supervisor regarding customer issues and discrepancies.
• Provides assistance to peers. Works in a team supportive environment.
• Performs other collection related duties as required by management.
• Complies with all established policies and procedures.
• Refers questionable matters to supervisor.
• Reviews accounts on credit hold. Essential Functions:
  • Interviews customers in person or by telephone to investigate complaints, verify accuracy of charges, or to correct errors in accounts.
  • Contacts delinquent accounts to request payments. Records promises on account and schedules follow up.
  • Evaluates and releases orders form Credit Hold screen.
  • Presents information to credit manager when limit requested exceeds guidelines or reports are conflicting.

Keywords: WORLDPAC, Newark , Credit Representative, Other , Newark, California