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Customer Success Associate

Company: ZERO&
Location: Newark
Posted on: January 11, 2022

Job Description:

We are hiring!
Fuji Inc. is a venture backed startup that runs a fruit tea brand "ZERO&" and a bakery brand "Hanabi". Our vision is to make tasty and healthy food and beverage more accessible to everyone. We are now operating at San Francisco Premium Outlet and Stanford Shopping Center for fruit tea and bakery products, and we are on a mission to open dozens of locations in the next few years around the country to serve more customers. Please visit our website @ www.zeroand.com and www.enjoyhanabi.com to learn more about our product offerings.

Responsibilities
Answer incoming calls, online chats, emails and messages on social media platforms in a timely manner to drive sales and resolve issues for customers
Setup new stores and handle reviews on customer-facing platforms (such as Yelp, Google) to drive 100% after-sales satisfaction and high ratings across all platforms
Perform various administrative and basic marketing operations tasks such as uploading menus and images to social media platforms, ordering marketing collaterals, etc.
Supporting the implementations of digital marketing campaigns and influencer collaborations to achieve department goals
Support daily cake fulfillment in central kitchen (based in Newark)
Responsible for notifying Management of any potential issues and propose solutions; Work closely with cross-functional teams to streamline process and improve overall customer experience
Lead Company's CRM platform to build better process and protocols for customer success

Job Requirement
2-3 years' work experience in a call center or customer service team; familiar with the call center operational platforms and features
Be resourceful and solution-oriented, wiling to help improve overall customer experience and streamline process
Be a proactive communicator and good team player
Previous experience in marketing or social media management is a plus
Bilingual in English and Chinese is a plus

Keywords: ZERO&, Newark , Customer Success Associate, Other , Newark, California

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