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Credit Representative

Company: Advance Auto Parts
Location: Newark
Posted on: January 12, 2022

Job Description:

) Not ready to Apply?Career Snapshot+ Employee Type:Full-Time+ Location: Newark, CA+ Career Type:Finance+ Date Posted:12/20/2021About Us At Advance Auto Parts we have a passion for YES . Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work. When you join our team, you become one of more of over 70,000 knowledgeable and experienced Team Members who are committed to providing outstanding customer service to our customers, communities and each other every day. With over 5,100 stores in the United States, Canada, Puerto Rico and Virgin Islands, we are a leading automotive aftermarket parts provider. With opportunities ranging from our front lines in our Stores to our Distribution Centers to our Corporate Support Center and our rapidly growing Professional Business, we have the career for you. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. Career DescriptionJob DescriptionUnder direct supervision this position is responsible for the collections and resolution of the Company's open receivable balances.+ Collects open receivable balances while maintaining appropriate transaction/account notes.+ Resolves disputed and unapplied items on the customers' accounts.+ Works with internal and external customer to clear open accounts receivable balances.+ Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt.+ Maintains close communication with supervisor regarding customer issues and discrepancies.+ Provides assistance to peers. Works in a team supportive environment.+ Performs other collection related duties as required by management.+ Complies with all established policies and procedures.+ Refers questionable matters to supervisor.+ Reviews accounts on credit hold.Essential Functions:+ Interviews customers in person or by telephone to investigate complaints, verify accuracy of charges, or to correct errors in accounts.+ Contacts delinquent accounts to request payments. Records promises on account and schedules follow up.+ Evaluates and releases orders form Credit Hold screen.+ Presents information to credit manager when limit requested exceeds guidelines or reports are conflicting.

Keywords: Advance Auto Parts, Newark , Credit Representative, Other , Newark, California

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