People Experience Coordinator
Company: Astreya
Location: Newark
Posted on: June 23, 2022
Job Description:
Company Description
Astreya is the leading IT solutions provider to deliver
technology-enabled services and fuel digital transformation to some
of the most exciting companies on the planet. We are at the cusp of
a new way of working with our delivery model that helps our clients
be positively productive by matching exceptional people to on-site
teams delivering world-class IT service. With engineers in over 30
countries and 70 cities around the world, we are a global company
working with the world's most recognizable and innovative
organizations.
Job Description
Location: Applicant must be a commutable distance to Newark, CA. No
relocation assistance available.COVID-19 Vaccination Requirement:
In order to protect the health and safety of all onsite employees,
proof of full vaccination is required.
- Please note: Astreya is unable to sponsor or transfer any kind
of Visa at this time.Resume must reflect the required
experience/qualifications to be considered.
What this Job Entails:The People Experience Coordinator will plan
and coordinate aspects of internal projects from initiation to
delivery. Projects often involve network, server, or software
implementation and upgrades, PC deployment and the like. Projects
may vary in number, size and complexity.
Scope:
- Works on assignments that are moderately difficult, requiring
judgment in resolving issues
- Requires some instruction on new assignments and infrequent
checks on daily work
Your Roles and Responsibilities:
- Gather and maintain project requirement lists.
- Provides weekly project updates including action item
updates.
- Schedules and coordinates project reviews and follows up on
assigned actions.
- Effectively and accurately communicate status to the project
team.
- Maintains and monitors project plans, project schedules, work
hours and expenditures.
- Assists with identifying project issues, determining the right
team member to provide a solution, and/or escalating the issue to
the client manager.
- Takes part in organizing, attending and participating in
stakeholder meetings.
- Documents and follows up on important actions and decisions
from meetings.
- Collaborates with various regional teams responsible for
project resources and ticket resolution.
- Assists with daily monitoring of the ticketing system,
reassigning tickets where required.
- Produces regular reports as required.
- Assists with identifying trends or recurring problems and
escalates to management for resolution.
- Assists with locating and defining new process improvement
opportunities.
- Develops and maintains knowledge and skills and keeps
up-to-date with new processes and procedures.
- Works closely with SDMs/Project Managers to understand and
maintain focus on their analytical needs, including assisting with
identifying critical metrics and KPIs, and delivering actionable
insights to relevant decision-makers.
- Other duties as required. This list is not meant to be a
comprehensive inventory of all responsibilities assigned to this
position
Required Qualifications/Skills:
- Associate's degree (A.A) or equivalent from two-year college or
technical school and 2 to 5 years' related experience and/or
training; or equivalent combination of education and
experience
- Builds productive internal and external working
relationships
- Exercises judgment within defined procedures and practices to
determine appropriate action
- Flexibility essential - the role requires both office and
remote commitments, as well as being willing to occasionally adjust
work hours due to work with regional colleagues.
- Experience working with Microsoft Excel and Google Suite
- Excellent Communication skills, both verbal and written
- Previous experience with ticketing systems and/or project
management system
- Understanding of or previous experience in a technology driven
environment
- Proactive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritize workload
- Ability to use good judgment, as well as problem-solving and
decision making skills
- Ability to maintain confidentiality and professional
decorum
Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may
include prolonged sitting or standing
- Must have the ability to move from place to place within an
office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or
movements of the wrists, hands, and/or fingers
What can Astreya offer you?
- Employment in the fast-growing IT space providing you with a
variety of career options
- Opportunity to work with some of the biggest firms in the world
as part of the Astreya delivery network
- Introduction to new ways of working and awesome
technologies
- Career paths to help you establish where you want to go
- Focus on internal promotion and internal mobility - we love to
build teams from within
- Free 24/7 accessible Professional Development through LinkedIn
Learning and other online courses to give you opportunities to
upskill at your own pace
- Education Assistance
- Dedicated management to provide you with on point leadership
and care
- Numerous on the job perks
- Market competitive compensation and insurance, health and
wellness benefits
Additional Information
Astreya Partners is an equal employment and affirmative action
employer. We evaluate qualified applicants on merit and business
needs and not on race, color, religion, creed, gender, sexual
orientation, national origin, ancestry, age, disability, genetic
information, marital status, veteran status or any other factor
protected by law.#INDF1#LI-KS1
Keywords: Astreya, Newark , People Experience Coordinator, Other , Newark, California
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