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Services Coordinator

Company: Insidesource
Location: Newark
Posted on: June 24, 2022

Job Description:

Job SummaryThe Services Coordinator is a full-time position responsible for providing high-level support to internal Service Operations for the preparation, processing, and coordination of customer orders through Intermarket and Home Office sectors. Service Coordinators achieve superior technical skills and understanding of the order fulfillment process, practice strong communication skills both internally and externally, and possess the desire to achieve a high level of professionalism through continuous improvement of processes and practices.
Essential Duties and Responsibilities Including but not limited to:

  • Responsible for Intermarket and Interregional coordination for status report updates, confirming delivery/install dates with vendors, Operations, Clients, and Project Managers (depending on work scope)
  • Responsible for Home Office (e-commerce) order management, end-user communication, and preparing product for delivery
  • Responsible for managing warehouse service agreements (e.g. storage, trailer rentals, warehouse equipment, etc.)
  • Responsible for Storage billing for over 30 day and AMS in business system(s)
  • Add customer owned inventory lines and SIF files to Core orders as needed.
  • Communicate punch/damage issues identified at WHS to project teams, contact vendors directly to confirm product information (i.e. PO # if missing)
  • Ensure a responsible close of sale by obtaining signed client approval documents (signed purchase orders/proposals, typical, finish schedules, etc.) and deposits as required
  • Review and proof any Service Ops orders prior to release to manufacturers for basic information (ship to, bill to, contract number, etc.), accuracy, and completeness
  • Work with vendors and internal project teams to reconcile acknowledgement discrepancies and manage timely ship dates based on project requirements
  • Resolve discrepancies with invoicing to insure timely payment and project completion with cross-functional teams
  • Serve as a hub of communication and information to other cross-functional teams (Home Office, Services Account Managers, Project Teams, Finance, and Operations)
    Departmental Responsibilities
    • Carry out requested tasks to support efforts of individual Service Account Managers, Scheduler/Dispatcher, Warehouse Manager, Service Operations Manager, etc.
    • Serve as a hub of communication and information to other cross-functional teams (Services Operations to internal sales organization)
    • Ensure that all communication with internal and external customers is timely, accurate, and meets customer requirements for information and order status
      Skills/Knowledge Required
      • Ability to work on a variety of projects simultaneously, in a fast-paced work environment
      • Ability to interact with all levels of personnel in a professional manner
      • Strong product knowledge of major furniture lines, mostly Allsteel
      • Experienced in inventory management process and procedures
      • Understanding of warehousing process and procedures
      • Understanding of revenue and expenses associated with warehouses
      • Outstanding follow-up and follow-through abilities
      • Excellent written and oral communication skills
      • Ability to manage time to be highly efficient and deal with frequently changing priorities
      • Owns requests and accepts responsibilities for taking the appropriate action
      • An appetite for continuously learning new skills
      • Self-starter with strong focus on sustainable results
      • A positive, can-do attitude to handle day-to-day challenges
      • Strong team-oriented work ethic
      • Temperament to handle stress effectively, remaining calm and focused
        Experience/Education Required
        • Strong computer skills: proficiency in Microsoft Outlook, Word and Excel
        • Preferred knowledge of 20/20, IQ Coordinator, Snaptracker (Kisp), and RPC Software Core Business System, or willingness to learn quickly
        • Experience with logistics coordination and dispatching preferred but not required

Keywords: Insidesource, Newark , Services Coordinator, Other , Newark, California

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