Credit Representative
Company: Advance Auto Parts
Location: Newark
Posted on: July 31, 2022
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Job Description:
) Not ready to Apply?Career Snapshot+ Employee Type:Full-Time+
Location: Newark, CA+ Career Type:Finance+ Date
Posted:7/2/2022About Us At Advance Auto Parts we have a passion for
YES . Each day we are motivated by a passion to help our Customers.
We have a commitment to advance the lives of our fellow Team
Members, Customers, and the Communities where we live and work.
When you join our team, you become one of more of over 70,000
knowledgeable and experienced Team Members who are committed to
providing outstanding customer service to our customers,
communities and each other every day. With over 5,100 stores in the
United States, Canada, Puerto Rico and Virgin Islands, we are a
leading automotive aftermarket parts provider. With opportunities
ranging from our front lines in our Stores to our Distribution
Centers to our Corporate Support Center and our rapidly growing
Professional Business, we have the career for you. We are an Equal
Opportunity Employer and do not discriminate against any employee
or applicant for employment because of race, color, sex, age
national origin, religion, sexual orientation, gender identity,
status as a veteran and basis of disability or any other federal,
state or local protected class. Career DescriptionJob
DescriptionThe Credit Representative is responsible for contacting
Worldpac customers to collect past due receivable balances. This
will include negotiation of payment arrangements, resolution of
customer disputes and working with internal teams to accomplish
KPI's, objectives.The role will work closely with internal Credit
team members and Commercial Sales and Customer First teams as
necessary to resolve customer concerns causing delays in payments.
The role will work with Collections management team on proper
escalation of customers with payment issues. A strong customer
service mindset is required for success.The role will work closely
with cross-functional departments and Credit team members to
coordinate daily workflow and ensure compliance with SLAs. This
role will work closely with key customers and the cross-functional
teams to understand and resolve issues while adhering to
established company policies and procedures.While other duties may
be assigned, the ESSENTIAL DUTIES & RESPONSIBILITIES include the
following:+ Daily aging report monitoring and follow through on
collection to assure that delinquent accounts are worked based on
priority and in a timely manner and properly notated+ Develop and
maintain positive working relationships with all customers within
assigned A/R portfolio+ Reconciliation of past due balances, with
clear and concise communication to our customers, sales staff, and
management to resolve disputed balances+ Resolves disputed and
unapplied items on the customer accounts+ Works with internal and
external customer to clear open accounts receivable balances+ Makes
recommendations for setting up customer payment plans, placing
customer accounts on hold and accounts to be placed with 3rd party
collections and bad debt+ Works in a team supportive environment+
Performs other collection related duties as required by management+
Complies with all established policies and procedures+ Ability to
organize and interpret data as well as communicating analytic
results/recommendations+ Able to manage multiple tasks
simultaneously to completion with sound business judgment+ Credit
hold review and order releases per company policy guidelines+
Special projects as assignedSUPERVISORY
RESPONSIBILITIESNoneWORKWEEKThe regular workweek is forty hours,
however, requirements of the position may warrant extended work
hours. Associate must be available to work
Saturdays.QUALIFICATIONSTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required.Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.EDUCATION AND/OR EXPERIENCE+
Minimum Associates degree in Business related field preferred, or
equivalent experience in lieu of Associate degree+ 2+ years'
experience in a credit and collections or customer facing role+
Effective collections, issue resolution, deduction management, and
negotiation skills+ Collaborative attitude, as well as strong
analytical and investigative skills+ Proven ability to work both
independently and as a team member+ Understanding of basic
accounting and bookkeeping procedures+ Ability to communicate
professionally and effectively with all levels of internal and
external management through various methods of communication+
Ability to define problems, identify solutions and follow through
to completion+ Excellent verbal and written communication+ Strong
decision-making skills with strong attention to detail and action
results oriented+ Working knowledge of AS400 system+ Excellent
customer service skills+ Knowledge of transactional processes and
systems+ Proficient in Microsoft Excel, Word, Outlook, and various
business software systems as needed+ Results Orientation+ Process
Improvement Mindset+ Ability to adapt to changing
environmentsCERTIFICATES, LICENSES & REGISTRATIONIs legally able to
work in the United States.PHYSICAL DEMANDS+ While performing the
duties of this job, the associate is regularly required to talk,
hear, stand, walk and use hands to finger, handle or feel objects,
tools or controls.+ The associate frequently is required to reach
with hands and arms.+ The associate is frequently required to sit
and occasionally required to climb or balance; and stoop, kneel and
crouch.+ The associate must regularly lift and/or move up to 10
pounds and occasionally lift and/or move up to 25 pounds.+ Specific
vision abilities required by this job include reading vision for
computer monitor and hard copy print.WORK ENVIRONMENTThe work
environment characteristics described here are representative of
those an associate encounters while performing the essential
responsibilities of this job. While performing the duties of this
job, the associate is occasionally exposed to airborne particles.
The noise level in the work environment varies from quiet to
moderate.
Keywords: Advance Auto Parts, Newark , Credit Representative, Other , Newark, California
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