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Technical Writer

Company: RMS
Location: Newark
Posted on: November 20, 2022

Job Description:

This role is based in Newark, California, (hybrid) and will report to the Software Content Experience Manager. The Software Content Experience team is part of RMS' broader Customer Success organization. This team provides clients with content to get started, learn how-to, and become an expert with RMS software applications. Content is available on the RMS self-service web portal as well as Help Centers within our applications. We work closely with our colleagues in Customer Success as well as with developers and product managers. We are a dedicated and fun group of individuals who work smart so we can enjoy a good work-life balance. If you have strong writing and language skills and want to discover how you can apply those skills in tech, then this role is for you.The Person:

  • You have exceptional oral and written English language skills, including grammar expertise, as well as experience using and applying style rules to written content.
  • You have strong inter-personal skills so that you can collaborate with other writers, developers, QE engineers, product managers, and customer success managers to develop technical documentation to improve existing content and deliver content for new releases.
  • You have good time management skills and the ability to juggle multiple projects with limited supervision.
  • You can translate complex topics into well-written content understood by a broad audience (technical and non-technical).
  • You have the editorial acumen to ensure a consistent voice across deliverables and a keen eye for detail.
  • You are proficient in MS Office tools such as Word, Excel, and Power Point.The Position:
    • Copyedit technical software documentation of all types including, but not limited to online help centers, user guides, what's new content, and known issues.
    • Create and update content in MadCap Flare and Microsoft Word, using OneDrive and GitHub to collaborate on shared files.
    • Draft microcopy and messages that explain the user interface in plain, actionable, and consistent language.
    • Maintain Style Guide and ensure that all content meets Style Guide standards.
    • Publish pdf and html content to customer-facing web portals.
    • Create and publish product-specific known issues to notify RMS customers about issues with a release.
    • Create and publish customer-facing emails about product releases using Marketo.
    • Migrate legacy content from Microsoft Word to MadCap Flare, our XML authoring environment.
    • Use Jira to help organize team projects.
    • Use WalkMe to create in-app walk-throughs that support product releases.Experience Required:
      • 0-2 years of experience in professional writing for software development, web application development, professional/business journal, copywriting.
      • Bachelor's degree in English, Technical Communication, or equivalent experience / education
        ABOUT RMS:Risk Management Solutions, Inc. (RMS) models and solutions help insurers, financial markets, corporations, and public agencies evaluate and manage global risk throughout the world. RMS has some 1,300 employees across 13 offices in the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, with products and models covering six continents.We lead an industry that we helped to pioneer-catastrophe risk modeling - and continue to innovate. In May 2019, we announced the launch of RMS Risk Intelligence--- (RI), an open, flexible and future-proof platform for strategic risk management. Through this purpose-built platform, clients can tap into RMS HD models, rich data layers, intuitive applications and APIs that simply integrate into existing enterprise systems to support business decisions across underwriting, risk selection, mitigation and portfolio management.Insurers, reinsurers, trading companies, and other financial institutions trust RMS solutions to better understand and manage the risks of natural and human-made catastrophes, including hurricanes, earthquakes, floods, terrorism, and pandemics.Visit to learn more and follow us on LinkedIn and Twitter. RMS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without regard to race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, genetic characteristics, sexual orientation, or any other classification protected by applicable local, state, or federal law.RMS is a Moody's company, and as such you must be fully vaccinated for COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination on start date, as determined by Moody's.Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email To all recruitment agencies: RMS does not accept unsolicited agency resumes and will not be responsible for the payment of placement fees related to unsolicited resumes submitted to open positions, job aliases, or to our employees.

Keywords: RMS, Newark , Technical Writer, Other , Newark, California

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