NewarkCARecruiter Since 2001
the smart solution for Newark jobs

Regional Customer Experience Mgr - Landsberg Orora San Jose

Company: Orora
Location: Newark
Posted on: November 25, 2022

Job Description:

Landsberg Orora started in 1947, with the philosophy that everything begins and ends with the customer. Today, with locations across North America, Europe and Asia, Landsberg Orora is a market leader in designing custom packaging solutions and supplying a broad range of commodity packaging and stock packaging for our global customers. At Landsberg Orora, we take pride in powering innovations in packaging while ensuring sustainability is fundamental to everything we do. We believe our packaging touches lives and together, we, together as a team, deliver on the promise of what's inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers' expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don't need to be accountable for a team to be considered a leader.

The Role: Regional Customer Experience Manager

Position Summary

The Regional Manager, Coordinates with customers and interdepartmental representatives in order to evaluate and promote improved and expanded services. This person also directs the Customer Experience functions for all Northern California locations for Landsberg Orora. This role oversees all the activities of the Customer Experience Teams in accordance with policies, principles and procedures established within the organization.

* This position will report to the: Director of Customer Experience

* FLSA Status: Exempt

What You'll be Responsible For in this Role

* Works cross functionally with Sales, Operations, Material Management and Vendors to ensure we are providing best in class customer experience.

* Leads cross functional development of team.

* Coordinates the activities of multiple company locations to ensure the customer is being serviced within expectation.

* Coordinates functions of all subordinates necessary to ensure effectiveness of all within reporting structure.

* Ensure use of technology and available systems in order to create and track orders, status of orders effectively

* Responsible for hiring, training and managing co-workers within Northern California region to provide best in class customer experience.

* Understands the business strategy and filters it through to the related business groups, within control

* Travel to/from the NW locations as necessary to oversee co-workers.

* Be responsible for safety awareness in all jobs to help eliminate risk of injuries to yourself and your co-workers. Report any unsafe practices by coworkers or contractors.

* Performs other duties and/or responsibilities as requested.

What We're Looking For

Minimum Qualifications:


* High School Diploma or GED

* Bachelors degree in related field preferred

* Minimum 5 years of related Customer Experience within distribution industry.

* Any equivalent combination of related education and/or experience may be considered.

Knowledge, Skills & Abilities:


* Ability to effectively multi-task without compromising accuracy in a fast-paced environment.

* Ability to learn operations of computer programs and pc

* Organizational skills

* Effective verbal and written communication skills; internal and external at all levels

* Ability to train and lead others

* Well organized and attention to detail

* Team player, able to work with others in order to achieve goals

* Advanced understanding of customer service, sales, design, scheduling, and technical aspects of the business

* Ability to create and maintain strong relations with customers, internally and externally

This position requires the ability to demonstrate the following competencies:

* Business Mastery

* Integrated Leadership

* People Development

* Change Management

* Intellectual flexibility & technical acumen

Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: for additional support and guidance

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer:

* Medical

* Dental

* Vision

* Generous PTO

* 401(k) with a Company Match

* Flexible Spending Accounts

* Employee Assistance

* Group Life and AD&D

* Voluntary Life and AD&D

* Group Short-Term Disability

* Group Long-Term Disability

Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

Keywords: Orora, Newark , Regional Customer Experience Mgr - Landsberg Orora San Jose, Other , Newark, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Newark RSS job feeds