Customer Care Specialist
Company: Lucid Motors
Location: Newark
Posted on: January 26, 2023
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Job Description:
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury
electric vehicles that elevate the human experience and transcend
the perceived limitations of space, performance, and intelligence.
Vehicles that are intuitive, liberating, and designed for the
future of mobility.
We plan to lead in this new era of luxury electric by returning to
the fundamentals of great design where every decision we make is in
service of the individual and environment. Because when you are no
longer bound by convention, you are free to define your own
experience.
Come work alongside some of the most accomplished minds in the
industry. Beyond providing competitive salaries, we're providing a
community for innovators who want to make an immediate and
significant impact. If you are driven to create a better, more
sustainable future, then this is the right place for you.
The primary goal of a Customer Care Specialist is to provide a
world-class customer experience and resolution services to Lucid
Motors vehicle owners. The Specialist will be required to quickly
learn the inner workings of the departments at Lucid. This role
will require the ability to identify, seamlessly resolve and
coordinate with cross functional departments. The ideal candidate
will exhibit a strong understanding of empathy, professional drive,
and passion for customer service. The ability to develop excellent
relationships with Lucid vehicle owners, as well as internal
departments to effectively address customer concerns are
crucial
The Role:
* Provide the highest level of support to customers via inbound
phone calls, chats and tickets, escalating to cross-functional
departments when necessary.
* Take ownership of customer case to full resolution, communicating
efficiently with internal departments when needed.
* Advocate for the customer to improve Lucid services or offerings
based on requests and reported bugs.
* Champion customer experiences and process improvements.
* Serve as product experts to educate Lucid vehicle owners and
generating confidence in the operation of the Lucid products.
* Must be comfortable to answer vehicle equipment questions,
vehicle operations, discuss concerns around mechanical and cosmetic
issues. Continuously learn and improve product knowledge through
Lucid trainings Capable of masterfully guiding both adept and
amateur technical customers and mechanics through app and website,
through a personal technical aptitude.
* Triage car condition or operational concerns.
Qualifications:
* Availability to work weekends and support flexible schedules to
support customers 24/7, 365 days of the year.
* Minimum 2 years of experience in customer service or contact
centers.
* Positive attitude, friendly demeanor, empathetic mindset, and
commitment to providing a great customer experience.
* Eagerness to take on new responsibilities.
* Excellent communication and comprehension skills.
* Detail-oriented and highly precise. Flexible, proactive,
attention to details, and inclination to contribute with strong
critical thinking and common sense.
* Skilled in navigating ambiguity in a high volume, high touch
atmosphere.
* Familiar with MS Office Suite (e.g. Outlook) and related
communication tools (e.g CRM)
Advantageous:
* Automotive industry experience or start-up experience.
* Fluent in multiple languages (Canadian French, Spanish or
others)
At Lucid, we don't just welcome diversity - we celebrate it! Lucid
Motors is proud to be an equal opportunity workplace. We are
committed to equal employment opportunity regardless of race,
color, national or ethnic origin, age, religion, disability, sexual
orientation, gender, gender identity and expression, marital
status, and any other characteristic protected under applicable
State or Federal laws and regulations.
Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees,
families, and friends above all else. In response to the novel
Coronavirus all new Lucid employees, whose job will be based in the
United States may or may not be required to provide original
documentation confirming status as having received the prescribed
inoculation (doses). Vaccination requirements are dependent upon
location and position, please refer to the job description for more
details.
Individuals in positions requiring vaccinations may seek a medical
and/or religious exemption from this requirement and may be granted
such an accommodation after submitting a formal request to and the
subsequent review and approval thereof by our dedicated Covid-19
Response team.
To all recruitment agencies: Lucid Motors does not accept agency
resumes. Please do not forward resumes to our careers alias or
other Lucid Motors employees. Lucid Motors is not responsible for
any fees related to unsolicited resumes.
Keywords: Lucid Motors, Newark , Customer Care Specialist, Other , Newark, California
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