Patient Access Representative

Company: Robert Half
Location: Newark
Posted on: March 19, 2023

Job Description:

Ref ID: 04730-0012607194

Classification: Patient Access Specialist

Compensation: $22.80 to $24.00 hourly

--- The ideal candidate(s) will be responsible for completing patient admissions and registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements.

--- Assures secure handling and accurate recording of payments collected at the point-of-service delivery

--- Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.

--- Able to handle routine/simple patient escalations and perform service recovery.

--- Escalates any advanced or complex registrations to a more experienced team member.

--- Greets patients and begins the registration process. Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services rendered at Stanford Medical Center. Communication may consist of telephone correspondence, email, or in person contact.

--- Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.

--- Provides excellent customer service to all individuals with whom the employee has contact.

--- The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.

Keywords: Robert Half, Newark , Patient Access Representative, Other , Newark, California