AV Support Technician

Company: RGBSI
Location: Newark
Posted on: August 1, 2022

Job Description:

Job DescriptionResponsibilities: Accurately record, update and document requests utilizing Jira and any other duties as assigned by AV and IT management. Serve as a subject matter expert for all areas of AV, providing critical support, mentoring, and guidance to the IT HelpDesk. Respond to all troubleshooting issues regarding AV equipment, properly evaluate issues and escalate those that are problems to management. Responsible for maintaining the integrity of conference rooms, and training environments in multiple locations. Execute solid customer service skills while acting as a liaison between the end user and other AV/IT personnel. Create knowledge-based documentation, user manual creation, technical writing skills maintain a schedule for preventative maintenance while understanding the utilization needs of the company, checking performance and functionality of all systems including controls. Set up, operate and tear down of audio/video equipment in live events Work closely with executive staff members to support high level meetings, and events. Accurately Maintain audio/video equipment inventory. Requirements: Ability to work flexible hours Exceptional customer service and Audio-Visual troubleshooting skills 2 years' experience in the AV industry in a support or installer role Proficiency of Video Conferencing Software, Windows & Mac OS Solution focused while thriving in a fast-paced environment with ever changing priorities Basic networking skills including TCP/IP, DNS and DHCP keen eye for detail and self-starter good verbal and written communication skills High level of physical fitness and the ability to lift heavy equipment

Keywords: RGBSI, Newark , AV Support Technician, Professions , Newark, California