Field Service Technician (Copper and Fiber Cable Technician)
Company: Sonic Internet + Phone
Location: Newark
Posted on: January 23, 2023
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Job Description:
Tired of not getting paid for your commute? Join our Field
Service team!Plus a $1500 Signing Bonus For over 27 years, Sonic
has been committed to changing the way people think about the
internet. We're revolutionizing the industry by standing up in
support of an open and fair internet, setting a refreshingly high
standard for customer care, and bringing accessible, affordable
connectivity with member-focused policies to all.And that mission
all starts with the people we hire.Each career opening at Sonic is
an opportunity for personal growth, career development, and most
importantly, making a difference towards building a better internet
for our shared local community and beyond. Whether you contribute
by splicing fiber, installing homes, or assisting customers on the
phone, you're part of a company that is committed to the power of
good.Join a community of internet revolutionaries re-thinking,
re-wiring, and re-imagining the future of the internet.Position
Summary:Field Service Technicians visit residential, small business
and enterprise level locations to troubleshoot, repair and install
all Sonic internet connectivity and phone services.Position
Type/Expected Hours of Work:Field Service Technician is a full-time
(40 hours per week), non-exempt/hourly position. Occasionally,
overtime is necessary to deliver outstanding customer
service.Travel:Travel is expected for this position. A company gas
card and vehicle will be supplied. Gas cards are expected to be
used on individually assigned company vehicles only.Essential
Duties and Responsibilities:Troubleshoot and Install all Sonic
internet connectivity and phone services.Have proficient
understanding of dispatch and workflow software.Receive
communication of locations and duties from dispatch software and/or
personnel.Able to responsibly handle company issued vehicles, tools
and credit cards.Abide by all safety procedures and report
accidents/injuries to supervisor immediately.Maintain correct
insurance paperwork and vehicle records on person or in
vehicle.Maintain an active California state driver's
license.Maintain a clean driving record as defined by the current
Sonic fleet insurance underwriter.Able to lift 75lbs.Communicate
effectively with all Sonic workgroups.Ensure all scheduled visits
are completed by end of day.Willingness to work
overtime.Qualifications:To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.A CURRENT CALIFORNIA DRIVERS
LICENSE FOR 3 YEARS AND CLEAN DMV RECORD REQUIRED!Knowledge, Skills
and Abilities:Language Skills - Ability to read and write.Physical
Ability - Ability to drive, use tools, climb ladders and crawl
under building.Reasoning Ability - Ability to solve practical
problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to
handle heights.Computer Skills - Ability to type and use a
computer.Work Environment:The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Daily driving is expected.The
Field Force department spends time in a vehicle, outside or inside
Sonic customers' businesses or residents.Physical Demands:The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
constantly required to sit and stand; talk or hear; reach with
hands and arms; key/type. The employee is required to walk; use
hands to finger, handle, or feel objects, tools or controls; climb
stairs; balance; stoop, kneel, crouch or crawl. The employee must
lift and/or move up to 75 pounds. Specific vision abilities
required by the job include close vision, distance vision, color
vision, peripheral vision, depth perception, and the ability to
adjust focus. The employee is required to drive a vehicle.Pay
Scale$20/hour plus over time and paid Drive time Average first year
annual salary: $60k+-$1500 signing bonusBenefits and Perks:Medical
+ Dental + Vision benefits401k and Profit SharingPaid Time
OffEducation opportunitiesStipend for high-speed internet
accessPaid Comprehensive TrainingGrowth OpportunitiesAs a condition
of employment, we require all employees to be fully vaccinated for
COVID-19 prior to starting work, subject to legally mandated
accommodations.Sonic is an equal opportunity employer. Sonic is
committed to providing a work environment free of harassment,
discrimination, retaliation and disrespectful or other
unprofessional conduct based on sex (including pregnancy,
childbirth, breastfeeding or related medical conditions), race,
religion (including religious dress and grooming practices), color,
gender (including gender identity and gender expression), national
origin (including language use restrictions and possession of a
driver's license issued under Vehicle Code section 12801.9),
ancestry, physical or mental disability, medical condition, genetic
information, marital status, registered domestic partner status,
age, sexual orientation, military and veteran status or any other
basis protected by federal, state or local law or ordinance or
regulation. It also prohibits discrimination, harassment,
disrespectful or unprofessional conduct based on the perception
that anyone has any of those characteristics, or is associated with
a person who has or is perceived as having any of those
characteristics.
Keywords: Sonic Internet + Phone, Newark , Field Service Technician (Copper and Fiber Cable Technician), Professions , Newark, California
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