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IT Technician L1/L2 (JO-71)

Company: Ledgent Technology
Location: Newark
Posted on: May 19, 2023

Job Description:

IT Technician L1/L2Location: Newark, CA.OnsitePart-Time: Mon, Wed, FriSalary: $30 - $45/hrTemporary: 6+ months contract, plus opportunity for extension.Responsibilities:Manage the day-to-day onsite technical support functionProvide tier 1-2 support to onsite and remote usersAssist end users with hardware and software supportImaging PC's and macOS devices, setting up laptopsProvide onboarding/offboarding support, account creation and desk setupsRespond to requests for technical assistance in person, phone, or electronicallyConfigures, deploys, and supports standard desktop and laptop PCs / MACs, various business applications, office equipment, and printersConference room, AV and event supportSupport documentation and guides for internal and external useSupport IT shipping and receiving logistics as needed for hardware ordersRequirements:3+ years in a corporate IT roleNetworking concepts including WiFi; VPN, VLAN, DNS, DHCPHelp desk systems and ticketingMobile Device management and push configuration replication; JAMF, Intune or similarVideo conferencing using zoomKnowledge of SaaS applications: Okta, Jamf, G Suite, Microsoft 365 / Azure ADShould have worked on tools like Zendesk, Confluence, JIRA etc.Preferred:Worked in a multi-site environment, experience supporting and being ready to go from site to site as needed in certain circumstancesTroubleshooting networking issues with Cisco MerakiAdministration experience with JAMF and IntuneManaging and troubleshooting access issues with SSOLicense management and supportPlease note that this job description is not exhaustive and may be subject to changes or amendments to meet the evolving needs of the company. Thus, this position may include responsibilities or duties not specifically stated, but which may be deemed necessary.We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ledgent Technology, Newark , IT Technician L1/L2 (JO-71), Professions , Newark, California

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