IT Technician L1/L2 (JO-71)
Company: Ledgent Technology
Location: Newark
Posted on: May 19, 2023
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Job Description:
IT Technician L1/L2Location: Newark, CA.OnsitePart-Time: Mon,
Wed, FriSalary: $30 - $45/hrTemporary: 6+ months contract, plus
opportunity for extension.Responsibilities:Manage the day-to-day
onsite technical support functionProvide tier 1-2 support to onsite
and remote usersAssist end users with hardware and software
supportImaging PC's and macOS devices, setting up laptopsProvide
onboarding/offboarding support, account creation and desk
setupsRespond to requests for technical assistance in person,
phone, or electronicallyConfigures, deploys, and supports standard
desktop and laptop PCs / MACs, various business applications,
office equipment, and printersConference room, AV and event
supportSupport documentation and guides for internal and external
useSupport IT shipping and receiving logistics as needed for
hardware ordersRequirements:3+ years in a corporate IT
roleNetworking concepts including WiFi; VPN, VLAN, DNS, DHCPHelp
desk systems and ticketingMobile Device management and push
configuration replication; JAMF, Intune or similarVideo
conferencing using zoomKnowledge of SaaS applications: Okta, Jamf,
G Suite, Microsoft 365 / Azure ADShould have worked on tools like
Zendesk, Confluence, JIRA etc.Preferred:Worked in a multi-site
environment, experience supporting and being ready to go from site
to site as needed in certain circumstancesTroubleshooting
networking issues with Cisco MerakiAdministration experience with
JAMF and IntuneManaging and troubleshooting access issues with
SSOLicense management and supportPlease note that this job
description is not exhaustive and may be subject to changes or
amendments to meet the evolving needs of the company. Thus, this
position may include responsibilities or duties not specifically
stated, but which may be deemed necessary.We are an equal
opportunity employer and make hiring decisions based on merit.
Recruitment, hiring, training, and job assignments are made without
regard to race, color, national origin, age, ancestry, religion,
sex, sexual orientation, gender identity, gender expression,
marital status, disability, or any other protected classification.
We consider all qualified applicants, including those with criminal
histories, in a manner consistent with state and local laws,
including the City of Los Angeles' Fair Chance Initiative for
Hiring Ordinance.
Keywords: Ledgent Technology, Newark , IT Technician L1/L2 (JO-71), Professions , Newark, California
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