Lead Patient Care Technician (Union Square) - San Francisco, CA
Company: Mindful Health Solutions
Location: San Francisco
Posted on: May 8, 2024
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Job Description:
*Lead Patient Care Technician**Benefits of the Lead Patient Care
Technician** Comprehensive medical, dental, vision, and pet
insurance* 401(k) with 4% company match* 15 days of PTO including 1
Floating Holiday* Monday-Friday schedule with no weekends* ***Sign
On Bonus $1000.00 after 90 days****About the Company:*Mindful
Health Solutions is a leading outpatient psychiatry group practice
dedicated to freeing patients from the burden of mental illness. We
are transforming outpatient mental healthcare by providing the most
advanced, evidence-based treatments available, including
Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS
is a highly effective, non-invasive, FDA-cleared therapy for drug
resistant depression. Esketamine is an FDA-approved, prescription
nasal spray for patients with treatment resistant depression. Led
by nationally recognized clinical experts in psychiatry and
entrepreneurial healthcare business leaders, we offer
compassionate, comprehensive mental healthcare. Our team-based work
culture of learning, growth and innovation supports our core values
of Accountability, Credibility and Transparency. Our medical
clinics are specifically designed to provide our patients,
practitioners, and employees with a modern, relaxed,
people-centered experience.*About the role:*Working in a high-call
volume medical office, the Patient Care Lead provides potential
patients with information about Transcranial Magnetic Stimulation
(TMS), a non-drug therapy to treat patients with depression
disorder and other treatment options that Mindful Health Solutions
can provide. The candidate for this role is required to provide
excellent, friendly customer service throughout all aspects of
patient contact. The candidate will assist in managing the front
desk process from check-in to check out and will train staff and
new hires. In addition, the Patient Care Lead be certified to
perform technical duties.*Responsibilities** Greet patients as they
arrive and leave the office.* Collect Co-insurance/Co-pays from
patients.* Ensures workflow execution that leads to best-in-class
patient experience.* Record session notes, track insurance
authorizations, and schedule patient visits using EMR and medical
scheduling.* Assists in identifying root cause and implementing
solutions for best-in-class patient experience.* Flows down
communication from leadership to clinical and non-clinical team
members.* Trains staff and new hires on changes in policy and
procedures* Administer TMS treatments according to specific
physician protocols. Set up the TMS medical device and monitor all
aspects of the treatment sessions for patient comfort and treatment
accuracy.* Troubleshoot and resolve issues with patient comfort,
coil contact, and TMS system setup throughout treatment.*
Communicate with a team of certified TMS psychiatrists who oversee
patient treatment at multiple office locations* Adheres to all
HIPAA and confidentiality requirements.* Compete additional tasks
as needed by management*Qualifications** Ability to deliver
superior customer service to all potential patients. Strong
customer service skills and exceptional phone presence are a must.*
Experience working front desk in medical office required.* NextGen
experience preferred* Proficient with Microsoft Word and Excel,
strong computer and data entry skills required.* Excellent written,
verbal and follow-up skills required.* Ability to interact with
potential patients, clinic staff, physicians, and departments in a
professional manner.* Ability to multi-task with a high degree of
attention to detail and bring tasks to completion.* Must respect
and adhere to office guidelines and use good judgment regarding
patient confidentiality.* Minimum two years experience in a medical
office environment preferred.***Pay range: $30.00 to $32.00 per
hour.****Sign On Bonus $1000.00 after 90 days***This information
reflects the anticipated base salary range for this position based
on current national data. Minimums and maximums may vary based on
location. Actual pay will be adjusted based on an individual's
skills, experience, education, and other job-related factors
permitted by law. The employee may be eligible for bonuses and
other forms of compensation.Job Type: Full-timePay: $30.00 - $32.00
per hourSchedule:* 8 hour shift* Monday to FridayWork Location: In
personby Jobble
Keywords: Mindful Health Solutions, Newark , Lead Patient Care Technician (Union Square) - San Francisco, CA, Professions , San Francisco, California
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