Director, Ecosystem Engineering
Company: eGain Corporation
Location: Cupertino
Posted on: January 13, 2026
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Job Description:
eGain is the leader in AI knowledge management solutions for
enterprises. As organizations recognize the critical value of
trusted knowledge and content feeding AI systems, eGain provides
the single source of truth—explainable, reliable, and
maintainable—that serves as the repository for all enterprise
know-how including SOPs, policy documents, troubleshooting guides,
and product information. This foundation enables scalable and
effective AI automation of business operations, with customer
service as the primary point of ROI. Our solutions power leading
companies including JP Morgan, Liberty Mutual, Florida Blue, and
Bosch. The Opportunity Join us in reimagining knowledge management
as mission-critical infrastructure for the AI-powered enterprise.
We’re seeking talented, hungry, and bold leaders to shape the
future of how enterprises leverage AI and knowledge at scale.
Position Overview As Director of Ecosystem Engineering, you will
lead the strategy and execution for connecting eGain’s knowledge
platform with the broader enterprise technology landscape. You’ll
be responsible for both “northbound” integrations (how other
systems consume eGain’s knowledge and AI capabilities) and
“southbound” integrations (how eGain ingests content and data from
diverse enterprise sources). This role is critical to making eGain
the central nervous system for enterprise knowledge. Key
Responsibilities • Own the vision and technical strategy for
eGain’s ecosystem connectivity, including APIs, integrations, and
data pipelines • Lead engineering teams building integrations with
CRM systems (Salesforce, ServiceNow), contact centers, content
management systems, data warehouses, and AI platforms • Design and
evolve eGain’s API strategy, ensuring our platform offers
world-class developer experience and integration capabilities •
Drive the development of connectors, SDKs, and integration
frameworks that enable rapid ecosystem expansion • Establish
partnerships with engineering teams at key technology partners to
build deep, strategic integrations • Champion data ingestion
architecture that can handle diverse content sources while
maintaining quality and governance • Build mechanisms for real-time
and batch data synchronization across the enterprise technology
stack • Ensure integration security, data privacy, and compliance
across all connectivity points • Create exceptional developer
documentation, tools, and support for internal and external
integration developers What We’re Looking For • 10 years of
software engineering experience with 5 years in leadership roles
focused on integrations, APIs, or platform ecosystems • Deep
expertise in integration patterns, API design (REST, GraphQL,
webhooks), and enterprise integration platforms • Strong
understanding of enterprise software ecosystems including CRM,
contact center, content management, and data platforms • Experience
with data integration technologies including ETL/ELT, message
queues, and streaming platforms (Kafka, etc.) • Proven track record
building developer-friendly APIs and integration experiences •
Technical depth in authentication, authorization, and secure data
exchange protocols • Excellent partnership skills and ability to
work with external technology vendors and partners • Strong
architectural thinking about how systems should connect and share
data • Passion for creating seamless integration experiences that
“just work” • Bold vision for ecosystem strategy combined with
pragmatic execution Why eGain • Define how AI knowledge management
integrates into the enterprise technology ecosystem • Build the
connective tissue that makes eGain indispensable to our customers •
Work with leading enterprise platforms and technology partners •
Solve complex integration challenges at scale • Competitive
compensation and benefits
Keywords: eGain Corporation, Newark , Director, Ecosystem Engineering, IT / Software / Systems , Cupertino, California
